1. Introduction

This Privacy Policy explains how Motorhome Pads Ltd (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, place an order, create an account, contact us, make a trade enquiry or interact with our marketing.

Motorhome Pads Ltd is the data controller responsible for your personal information.

Registered office:
Unit 1A, Ni Park
Newport
Shropshire
TF10 9LH

Company registration number: 17221108

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

This Privacy Policy may be updated from time to time. Any changes will be published on this page and will apply from the date of publication.

2. Information we collect

Depending on how you use our website and services, we may collect the following types of personal information.

Information you provide

This may include:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Company name, where applicable
  • Vehicle or product enquiry information
  • Information submitted through contact forms
  • Marketing preferences
  • Information provided when applying for a trade or reseller account

Order information

When you place an order, we collect information required to process and fulfil your purchase, including:

  • Products purchased
  • Order history
  • Billing and delivery details
  • Payment status
  • Information relating to returns, refunds, warranties or customer support

Customer accounts

If you choose to create an account on our website, we may store your account information, delivery addresses and order history to make future purchases quicker and to provide customer support.

You are responsible for maintaining the confidentiality of your account login details and should notify us if you believe your account has been accessed without authorisation.

Trade enquiries

If you contact us regarding becoming a trade customer, reseller or business customer, we may collect business information including your company name, contact details and any information you provide during the enquiry or application process.

3. Information we collect automatically

When you visit our website, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages viewed
  • Time spent on pages
  • Clicks and navigation behaviour
  • Referring websites
  • Search terms used to find our website
  • Cookie identifiers

This information helps us improve our website, diagnose technical issues, maintain website security and understand how visitors use our website.

4. Cookies and similar technologies

Our website uses cookies and similar technologies to provide essential website functionality, improve your browsing experience and understand how visitors use our website.

Some cookies are strictly necessary for the operation of the website. These may include cookies required for functions such as:

  • Shopping basket functionality
  • Checkout
  • Customer account functionality
  • Website security
  • Authentication
  • Remembering essential website preferences

Where cookies are strictly necessary for the service you have requested, they may be used without your consent where permitted by law.

We may also use analytics cookies, including those associated with Google Analytics. Where required by law, non-essential analytics cookies and technologies will only be activated after you have provided consent.

You can accept, reject or customise your cookie preferences using our cookie consent banner or cookie management tool. You may also manage cookies through your browser settings.

5. Google analytics

With your consent, where required by law, we use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Google Analytics may collect information such as:

  • Website pages visited
  • How long visitors spend on pages
  • How visitors navigate through the website
  • The device and browser used
  • Approximate location information
  • How visitors arrived at our website
  • Interactions with our website

We use this information to:

  • Understand website performance
  • Improve our website and customer experience
  • Understand which products and pages are of interest to visitors
  • Analyse website usage and trends

Google Analytics uses cookies and similar technologies. Where required by law, these technologies will only be activated after you have provided consent through our cookie consent mechanism.

Google may process information in accordance with its own privacy policies and may process data outside the United Kingdom, subject to appropriate safeguards where required by applicable data protection law.

6. Email and marketing communications

If you subscribe to our newsletter, request information, enter a promotion or otherwise choose to receive marketing communications, we may send you information about:

  • Product launches
  • Exclusive offers
  • Promotions
  • Product updates
  • Educational content
  • Company news
  • Abandoned basket reminders, where permitted by law

Marketing communications will be sent where you have provided consent or where another lawful basis permits us to do so.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send you essential service communications relating to an order or transaction, such as order confirmations, delivery updates, account-related messages or information about your purchase.

7. Payment processing

We use Revolut to securely process payments made through our website.

When you make a purchase, your payment information is transmitted securely to Revolut using appropriate security measures.

We do not store your full debit or credit card details on our website or servers.

Revolut processes payment information in accordance with its own privacy policy and security procedures.

8. How we use your information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange delivery of products
  • Manage customer accounts
  • Respond to enquiries
  • Process trade and reseller account applications
  • Provide customer support
  • Manage warranties, returns and refunds
  • Prevent and detect fraud
  • Maintain website security
  • Improve our website, products and services
  • Analyse website performance and usage
  • Send marketing communications where permitted
  • Understand how visitors use our website
  • Comply with our legal and regulatory obligations
  • Establish, exercise or defend our legal rights

9. Legal bases for processing

We process personal information under one or more of the following lawful bases:

Performance of a contract

Where processing is necessary to fulfil an order, provide services, manage your account or otherwise perform a contract with you.

Legal obligation

Where processing is necessary for us to comply with a legal or regulatory obligation, such as accounting, tax or other legal requirements.

Legitimate interests

Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include operating and improving our website, maintaining security, preventing fraud, managing customer relationships and conducting certain business communications where permitted by law.

Consent

Where you have given consent, including for certain cookies, analytics or marketing communications.

Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

10. Sharing your information

We only share personal information where necessary to operate our business, provide our services, fulfil orders or comply with legal obligations.

Depending on how you interact with us, this may include sharing information with:

  • Revolut for payment processing
  • Delivery and courier companies
  • Website hosting providers
  • IT and technical support providers
  • Website security providers
  • Google, including Google Analytics, for website analytics
  • Email marketing providers, where applicable
  • Professional advisers, including accountants and legal advisers
  • Government bodies, regulators or law enforcement agencies where required by law

We require service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection laws.

We do not sell your personal information to third parties.

11. International data transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.

12. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil orders and provide customer support
  • Manage warranties, returns and refunds
  • Maintain appropriate business and transaction records
  • Meet legal, accounting and tax requirements
  • Resolve disputes
  • Establish, exercise or defend legal claims

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

Different types of information may be retained for different periods depending on the purpose for which it is held and any legal obligations that apply.

13. Your data protection rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where applicable
  • Request restriction of processing in certain circumstances
  • Object to certain types of processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

14. Data security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take reasonable precautions to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate action in accordance with applicable data protection law.

15. Third party websites

Our website may contain links to third-party websites, including payment providers or other websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to read the privacy policies of third-party websites before submitting personal information to them.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information or wish to exercise your data protection rights, please contact us:

Motorhome Pads Ltd
Unit 1A, Ni Park
Newport
Shropshire
TF10 9LH

Company registration number: 17221108

Email: [email protected]

17. Complaints

If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

Information Commissioner’s Office: https://ico.org.uk/