Terms & Conditions of Business

1. Introduction

This website is operated by Motorhome Pads Ltd (“we”, “us”, “our”), Unit 1A, Ni Park, Newport, Shropshire, TF10 9LH, 17221108. These Terms and Conditions govern your use of our website and any purchases made through it.

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions together with our Privacy Policy and Returns Policy.

These Terms and Conditions apply to both consumer customers (“Consumers”) and trade customers (“Trade Customers”), unless otherwise stated.

We reserve the right to amend these Terms and Conditions at any time. Any changes will be published on this page and will apply to future purchases.

2. Our products

We supply motorhome and caravan related products, including motorhome and caravan pads, accessories and associated items.

We take reasonable care to ensure that product descriptions, specifications, dimensions and images are accurate. However:

• Product images are for illustration purposes only and may vary slightly from the actual product due to manufacturing processes, lighting or screen settings.
• It is the customer’s responsibility to ensure that products are suitable for their intended application before purchase.
• Customers should check product dimensions, weight limits, compatibility and intended use before placing an order.

Our products are designed to assist with normal recreational vehicle use but are not a substitute for professional advice, vehicle manufacturer guidance or appropriate safety procedures.  You are responsible for taking into consideration area such as, but not limited to, maximum load, level surfaces, correct placement, inspection before use, and following supplied instructions inline with your vehicle manufacturer guidance.

3. Website use

We provide this website and its content for general information and purchasing purposes only.

You may not copy, reproduce, distribute, modify, sell, resell or exploit any part of this website, its content, branding, images, product designs or materials without our prior written permission.

All website content, including text, images, logos, graphics, product designs and materials, remains our intellectual property unless otherwise stated.

4. Ordering and contract formation

When you place an order through our website, you will receive an acknowledgement email confirming receipt of your order.

This email does not constitute acceptance of your order.

A contract between you and us is formed only when:

• payment has been successfully processed; and
• we confirm acceptance of your order or dispatch your goods.

We reserve the right to refuse or cancel orders where:

• products are unavailable;
• there is an error in pricing or product information;
• payment cannot be authorised;
• we suspect fraudulent activity;
• we are unable to fulfil the order for reasons beyond our control.

If we cancel an order after payment has been received, a full refund will be issued.

5. Pricing and payment

All prices displayed on our website are shown in pounds sterling (£) and exclude VAT where applicable unless stated otherwise.

Prices may change at any time; however, changes will not affect orders that have already been accepted.

Payment must be received in full before goods are dispatched unless a separate trade credit agreement has been approved.

6. Delivery

We aim to dispatch orders within the timescales stated on our website.

Delivery dates provided are estimates only and are not guaranteed.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• courier delays;
• extreme weather;
• industrial action;
• supply chain disruption;
• unforeseen manufacturing delays.

Risk in the goods passes to you, or someone you have nominated, once delivery has taken place.

If your goods arrive damaged, you must notify us within 14 days of receiving goods, and provide photographic evidence where requested.

7. Returns and cancellation rights (consumer customers)

If you are purchasing as a consumer, you have rights under UK consumer protection legislation.

You have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies. To exercise this right, you must notify us in writing to [email protected] within the cancellation period.

Once cancellation has been confirmed, goods must be returned to us within the required timeframe and must:

• be unused;
• be in their original condition;
• include all original packaging, accessories and any included documentation.

Unless the item is faulty, damaged on arrival, or supplied incorrectly, you are responsible for the cost of returning the goods to us.

Where a return is made due to a change of mind, incorrect selection, or the product no longer being required, we will not cover return delivery costs or any collection charges incurred by the customer.

Any refund issued will be processed in accordance with your statutory rights. Where applicable we will refund the cost of the goods and the original standard delivery charge paid at the time of purchase. Any additional delivery costs paid for timed delivery services will not be refunded. Refunds will be issued within 5-7 working days.

We reserve the right to reduce any refund amount where goods have been handled beyond what is necessary to establish their nature, characteristics and functionality, or where they have been used, damaged or returned incomplete.

Items returned outside of these conditions may not be eligible for a full refund.

8. Faulty goods and warranty

We warrant that our products will be supplied:

• as described;
• of satisfactory quality;
• fit for their intended purpose where applicable.

If you believe a product is faulty, please contact us with details of the issue and any supporting photographs.

We may request that goods are returned for inspection.

This warranty does not cover damage caused by:

• incorrect installation or use;
• misuse or abuse;
• exceeding recommended weight limits;
• normal wear and tear;
• modification or alteration of the product;
• use outside the intended purpose.

Your statutory rights under UK Consumer Law will not be affected.

9. Product use and customer responsibility

Customers are responsible for ensuring products are used correctly and safely.

Where products are used with motorhomes, caravans or vehicles, customers must ensure:

• correct positioning and installation;
• compliance with vehicle manufacturer guidance;
• appropriate weight distribution;
• safe operation of their vehicle and equipment.

We accept no responsibility for damage caused by incorrect use, unsuitable applications or failure to follow instructions provided.

10. Trade customers and resellers

Trade customers purchasing for resale agree that:

• products must not be resold under a different brand without our written permission;
• our branding, images and marketing materials may only be used with our approval;
• trade pricing and discounts are confidential;
• payment terms will be agreed directly with each business
• trade customers are responsible for ensuring their own customers receive appropriate product information and usage guidance.

Unless otherwise agreed in writing, trade purchases are supplied on a business-to-business basis and consumer cancellation rights do not apply.

11. Modifications to products and services

We reserve the right to:

• modify products;
• discontinue products;
• update specifications;
• change pricing;

without prior notice.

Where a product has already been accepted as part of an order, any changes will not affect that purchase unless agreed otherwise.

12. Limitation of liability

Nothing in these Terms and Conditions limits or excludes liability where doing so would be unlawful.

Subject to this:

We shall not be liable for indirect, consequential or economic losses, including loss of profits, business interruption or loss of opportunity arising from use of our products.

Our products must be used responsibly and in accordance with any instructions provided.

For consumer customers, this limitation of liability does not restrict your statutory rights.

13. Indemnity

You agree to compensate us for losses, costs, claims or expenses arising from your breach of these Terms and Conditions or misuse of our products.

14. Events outside our control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, supplier failures, transport disruption, government restrictions or other unforeseen events.

15. Privacy

Your personal information will be handled in accordance with our Privacy Policy, available on our website.

16. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire agreement

These Terms and Conditions, together with our Privacy Policy and Returns Policy, form the complete agreement between you and us regarding purchases made through this website.

18. Severability

If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.